Most CNC machines ship within 3 to 5 business days from our warehouse. Delivery times vary by location, but standard ground shipping typically arrives within 7 to 14 business days after dispatch. Orders over $100 qualify for free shipping.

Absolutely. Once your order ships, you will receive an email with a tracking number and a direct link to the carrier's tracking page. If your tracking information has not updated within 48 hours, feel free to contact us and we will look into it for you.

We accept returns within 30 days of delivery for unused machines in their original packaging. To start a return, email us with your order number and reason, and our team will provide a return shipping label and instructions. Refunds are processed within 5 to 7 business days after we receive the item.

Yes, exchanges are available within 30 days of delivery as long as the machine is unused and in its original packaging. Contact our support team and we will walk you through the exchange process, including any price adjustments between models.

Our CNC routers handle a wide range of materials including wood, acrylic, MDF, soft metals like aluminum, and various plastics. Each product page lists the recommended materials and maximum cutting depths. If you are working with a specific material, contact us and we can recommend the best machine for the job.

Not at all. Our desktop CNC engraving machines are designed with beginners in mind, featuring intuitive software and straightforward assembly. Each machine comes with a setup guide and access to our support team if you need help getting started. Many customers are running their first project within a few hours of unboxing.